Term & Policies
Terms & Policies
Welcome to RAU Cleaning Services. By using our website and booking our services, you agree to the following terms and policies. Please read them carefully before using our services.
Service Agreement
RAU Cleaning Services provides residential and commercial cleaning services based on the service package selected by the customer. By scheduling a cleaning appointment, you agree to provide accurate information regarding the property, requested services, and access instructions.
Service availability may vary depending on location, scheduling, and operational capacity.
Booking & Scheduling Policy
Appointments can be scheduled through our website, phone, or email. Customers are responsible for ensuring that our cleaning team has access to the property at the scheduled time.
If access is unavailable during the appointment window, additional charges may apply for rescheduling or lockout situations.
Cancellation & Rescheduling Policy
We understand that plans may change. Customers may cancel or reschedule appointments by providing advance notice before the scheduled service date. Last-minute cancellations or missed appointments may be subject to cancellation fees depending on the circumstances.
Payment Policy
Payment is due upon completion of the cleaning service unless otherwise agreed in writing. We accept approved payment methods listed on our website. Late or unpaid balances may result in additional fees or suspension of future services.
Customer Responsibilities
Customers are requested to secure valuables, fragile items, cash, jewelry, and important documents before the cleaning appointment. RAU Cleaning Services is not responsible for damage or loss of unsecured items.
Customers should also inform us of any special cleaning instructions, fragile surfaces, or areas requiring extra attention before service begins.
Satisfaction Guarantee
Customer satisfaction is important to us. If you are not satisfied with the completed service, please contact us within a reasonable timeframe so we can review and address the concern appropriately.
Website Usage Policy
All content on this website, including text, images, logos, and branding, is the property of RAU Cleaning Services and may not be copied, reproduced, or distributed without written permission.
Users agree not to misuse the website, attempt unauthorized access, or interfere with website functionality.
Privacy Policy
RAU Cleaning Services respects your privacy and is committed to protecting your personal information. Information collected through our website, contact forms, or bookings is used only for communication, scheduling, customer support, and service-related purposes.
We do not sell, rent, or share personal information with third parties except where required by law or necessary to complete requested services.
Limitation of Liability
RAU Cleaning Services is not liable for delays or service interruptions caused by circumstances beyond our control, including weather conditions, accidents, natural disasters, or restricted property access.
Our liability for any claim related to services provided shall be limited to the amount paid for the specific cleaning service.
Changes to Terms & Policies
RAU Cleaning Services reserves the right to update or modify these Terms & Policies at any time without prior notice. Continued use of our website or services after updates indicates acceptance of the revised terms.
Contact Information
If you have any questions regarding these Terms & Policies, please contact RAU Cleaning Services through our website, phone number, or email support channels.